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Returns & Refunds Policy

If you are not 100% satisfied with your purchase, you can return your items within 30 days of delivery for a full refund. All returned products must be in their original packaging and in like-new condition to qualify.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process.

2

Print Your Label

Select the items you wish to return and download the prepaid shipping label provided by our system.

3

Package Your Gear

Securely pack your items in the original box, ensuring all components and manuals are included, and attach the label.

4

Ship and Track

Drop off your package at any authorized carrier location and track your return status via your Zwift account dashboard.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing