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Returns & Refunds Policy
If you are not 100% satisfied with your purchase, you can return your items within 30 days of delivery for a full refund. All returned products must be in their original packaging and in like-new condition to qualify.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
2
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
3
Package Your Gear
Securely pack your items in the original box, ensuring all components and manuals are included, and attach the label.
4
Ship and Track
Drop off your package at any authorized carrier location and track your return status via your Zwift account dashboard.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing